Customer Reviews
ExcellentBased on 182 reviews
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james crossmanBest suit shop in the area!! Unreal service by Jez, who was knowledgable, so welcoming and his professionalism and charm made wedding suit shopping a real pleasure. He made it so easy to pick out the suit for me and my bestmen and even managed to get me a suit which fitted and doesn't require endless tailoring!! I cannot wait to wear it on the day and I will certainly be back in the future for any further suits!! Would recommend to anyone!Trustindex verifies that the original source of the review is Google.Andrew CumminsFantastic service by Jez, who was very friendly, welcoming and knowledgeable. Really helped me in picking out the suits for me and my groomsmen and getting the right sizes and fits. The suits looked brilliant on the day.Trustindex verifies that the original source of the review is Google.SJGreat service, great suit, great shop!! Forever customer, couldn’t be happierTrustindex verifies that the original source of the review is Google.Steven PriceUpdate 01 October 2023: Google won't let me write another review but I can still edit this one, so here goes: Approximately eight months ago, I wrote my first review of Astares, based on my experience and I said I would be a returning customer. I did return, in person, and its a 220 mile around trip for me (and worth the effort), and met a fabulous couple running a small business with all the attributes that I described in my initial review. I have returned via email and phone since that in person visit, too. I've bought three piece suits, for various occasions now. Mainly weddings but sadly a funeral, too. Thanks to Astares tutorials, I've also learnt how to double windsor knot my ties! Another recent purchase, I sought their professional expertise on a suit they didn't actually stock. I sent photos of the suit, with a bit of childish colouring in for the tie and suit combo. The following working day, I received a genuine response, and photographs to aid the visualisation, supporting why I return as a customer. I replied with the following: "Seeing the photos you've provided proves the reason why you do what you do and I do what I do, for a living, and that's another reason why I like buying from you. The majority of other retailers would just look to close out a quick sale." I received an honest, professional perspective, from people I trust, based on my interactions with them, be it in person, email or over the phone. I will not go anywhere else for my suits or advice. Astares is a great business, owned and operated by a fantastic couple, with honest values, and the service is impeccable. Give them the opportunity to serve you, and I very much doubt you'll regret the decision. Original review below: Looking for a Marc Darcy three piece suit, I landed on Astares website. They had exactly what I was looking for in the presumed correct sizes. I placed my order 28 December, with little expectation of receiving delivery that week, due to the festivities and turbulent times that we find ourselves in! However, I received my delivery within 48 hours. Happy days and credit to Astares customer service and turn around time, and to their courier of choice. Now, the presumed correct sizes of blazer and waistcoat were flawed on my part, largely due to poor measuring skills and an older, inferior quality suit, in my possession! I called Astares within 30 minutes of trying on the garments, and left a voicemail for a return call. In less than 90 seconds, I've received that return call, from Jez, who did not hesitate to offer the support I was in need of due to inaccuracies on my part. Not only did Jez reserve the replacement garments for me, immediately, to avoid selling out of stock, between Jez and Ruth they have arranged same day collection from my home address to save me the hassle of a drop off, and for a bargain return sender fee. Within hours, the courier has collected, and the package is on its merry way back to Astares. Now, bear in mind new year celebrations, the return journey, the inspection, the rubber stamp of OK, and the sending out of replacement garments, that was all done and dusted in the space of six calendar days. Exceptional turn around, in my opinion, and a very happy customer. Astares, Jez and Ruth, exemplify communication, customer care, customer service and customer satisfaction to the highest standard, and I fully recommend you give them the opportunity to serve you. I will certainly be a returning customer. Thank you for all you did for me, on this occasion and my sincere best wishes.Trustindex verifies that the original source of the review is Google.Carl SlateGreat professional guy who really enjoys his work. Really makes the effort to make you look great. Upper-class relaxed atmosphere. I went in for a wedding suit and I also bought a tuxedo for a cruise I was going on. Has tailored recommendations for alterations from different areas to get the final tailored finishes should this be required. Parking isn't ideal if you are lazy like me but worth the small walk to the carpark.Trustindex verifies that the original source of the review is Google.LauraAmazing customer service. My fiancé and I were trying to find a particular Marc Darcy waistcoat for our wedding October - it was completely sold out in his size on every single website and I was tearing my hair out trying to find it in stock anywhere. Ruth from Astares was kind enough to phone the suppliers, find out when the waistcoat was back in stock and then give me the option of ordering from Marc Darcy directly or from Astares. As it was such a specific colour I was happy to go with Ruth for the extra reassurance it would be right! She took the time to call me to let me know the waistcoat had arrived and been set aside for me. So nice to know that someone knowledgable and helpful was on the other end of the ordering process. Very glad to have come across their website. Thank you, my fiancé now has a waistcoat for the wedding!Trustindex verifies that the original source of the review is Google.chantelle ferbracheOutstanding service and knowledge of the suits on sale in this fabulous shop. I honestly thought suit shopping was going to be a royal painstaking task. We found this site on google and headed straight there, the shop was busy with clients all looking for their purchases. Myself and fiancé were welcomed on arrival whilst browsing we found some ideas of what we were looking for, my fiancé was measured by EYE no tape measure required he knew exactly what size he was and offered the garments for him to try, he let us wonder and try alternatives at our leisure. When our turn came for service we were offered alternative items to show how the suits work with other colors. The store has every size in every range there was nothing that wasn’t there like next or similar, we find nothing worse than going for a suit but can’t get your exact measurements and have to go back or order online! We had none of this. Everything was on the hangers waiting to be tried on. Reasonable price for a three piece suite in tweed to!! You will not be disappointed with the quality of them. When we had decided on the suit my fiancés was guided with what he thought alteration would be needed. Noted all this down with recommended trailers. The suits was steamed and placed in a suit bag. I would highly recommend anyone looking for a stress free shopping experience to use this place. Super friendly and very helpfulTrustindex verifies that the original source of the review is Google.Claire StantonWe purchased my husbands suit for our wedding from Astares. The service was far beyond anything we could have hoped for. The service was friendly and staff knowledgeable about every different option we asked about, even down to little accessories. We were very happy with the result and how dapper he looked on our day. Thank you Mr & Mrs Stanton ❤️Trustindex verifies that the original source of the review is Google.Jeremy MillsLots men's Wedding attire.Trustindex verifies that the original source of the review is Google.Andy MatthewsonThis shop is brilliant. Jez and Ruth do a great job of making you feel welcome and are very helpful. Jez's knowledge and passion for the industry and making a friendly, fun experience for customers really comes across when you talk to him. We bought suits for our wedding day and we were really pleased with how they looked. Lads and dads looked really smart! Highly recommended and thanks again.
